Shipping Policy (UK Only)

Website: www.teddycares.co.uk
 

1. Delivery Area

Teddy Cares currently ships within the United Kingdom only. We do not offer international shipping at this time.

2. Processing Time

• Orders are processed within [1–3] working days (Monday to Friday, excluding public holidays).

• Personalised orders may take slightly longer to prepare.

3. Delivery Options and Times

We aim to deliver your order within the following timeframes after dispatch:

• Standard Delivery: 2–5 working days

• Express Delivery: 1–2 working days (if available at checkout)

Delivery times are estimates and may vary due to courier delays or peak periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on your selected delivery option.

5. Order Tracking

Where available, tracking details will be provided via email once your order has been dispatched.

6. Delivery Issues

If your order has not arrived within the expected timeframe:

• Please allow additional time during busy periods

• Contact us if your order is significantly delayed

7. Incorrect Address

Customers are responsible for providing accurate delivery information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Lost or Damaged Parcels

If your parcel is lost or arrives damaged:

• Contact us as soon as possible

• Provide any relevant details or photos

We will work with the courier to resolve the issue and offer a suitable solution.

9. Contact Us

For any shipping-related queries, please contact us:
Email: Teddycaresclub@gmail.com