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Terms & Conditions

Teddy Cares Terms And Conditions
 

1. Introduction

Welcome to Teddy Cares. These Terms and Conditions govern your use of our website and the purchase of products from us. By using our site, you agree to these terms in full.

2. About Us

Teddy Cares is an online store selling teddy bears, soft toys, and personalised gifts.
For any enquiries, please contact us at:
Email: Teddycaresclub@gmail.com

3. Products

We sell soft toys and personalised items.

  • All products are subject to availability.

  • Colours and sizes may vary slightly from images shown.

  • Personalised items (e.g., message cards) are made based on the information you provide.

4. Orders

  • By placing an order, you confirm that all details provided are accurate.

  • Once an order is placed, you will receive an email confirmation.

  • We reserve the right to cancel or refuse any order.

5. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT (if applicable).

  • Payment must be made in full at checkout.

  • We reserve the right to change prices at any time.

6. Delivery

  • We aim to dispatch orders within 1 to 5 days working days.

  • Delivery times may vary depending on location and courier.

  • We are not responsible for delays caused by couriers or external factors.

  • Risk passes to the customer upon delivery.

7. Returns and Refunds

  • Non-personalised items may be returned within 14 days of receipt.

  • Items must be unused and in original condition.

  • Personalised items are non-refundable unless faulty.

  • Customers are responsible for return shipping costs unless the item is defective.

8. Faulty or Damaged Items

If your item arrives damaged or faulty:

  • Contact us within 48 hours of delivery.

  • Provide photos as evidence.

  • We will offer a replacement or refund where appropriate.

9. Intellectual Property

All content on this website, including images, logos, and text, is the property of Teddy Cares and may not be used without permission.

10. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses

  • Delays outside our control

  • Misuse of our products

Our liability is limited to the purchase price of the product.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page.

13. Governing Law

These terms are governed by the laws of England and Wales.

14. Contact

For any questions regarding these Terms and Conditions, please contact:
Email: Teddycaresclub@gmail.com

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